Ways and cost of shipping
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In person pick up from our store (With No additional charge)
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Delivery within the city of Heraklion (Free transport costs)
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Delivery to other areas and prefectures of Crete
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- The delivery is made through a transportation company. The cost varies depending on the bulk and weight of the product.*
- Delivery with the Public Bus Service (KTEL) daily to all the routes and to all areas where there is α connection. *
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Our company makes frequent deliveries throughout Crete. In cases of certain bulk and weight, the delivery can be made by us, upon request, free of charge. Also, contacting us before completing the order even for small bulk or weight products is advisable for the same reasons.
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For delivery in Athens or nearby areas shipping is done with a transportation company (sidewalk delivery). The cost is calculated based on the bulk and weight of the products as well as the area of delivery. * An indicative picture of transport costs in Athens is shown in Table 2.
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For the rest of Greece, for your best and most immediate service, the shipment of the products is made after consulting our company before completing the order, to make it easier for you regarding the method of transport as well as whether there is free shipping or a minimum charge in the respective product depending on the product category and the shipping area.
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For small packages or parcels, it is possible to send via the ACS courier upon request (the cost of shipment is set below in Table 3)**.
*In any case, it is recommended for products of volume and weight as well as for inaccessible areas to consult with our company by phone or by email before completing the order, for your best and most immediate service. Also in this way we can control the possibility of free shipping on the specific product, or a minimum charge depending on the product category and the shipping area.
Table 1 (areas of Crete)
| Total Weight*** per Order | Within cities or non-remote areas (within areas covered by KTEL buses) | Remote areas (not covered by public bus service KTEL) |
| 0 – 10 Kg | 3,00 € | ONLY BY AGREEMENT |
| 10,01 – 20 Kg | 5,00 € | >> |
| 20,01 – 30 Kg | 7,00 € | >> |
| 30,01 – 50 Kg | 10,00 € | >> |
| 50,01 – 80 Kg | 20,00 € | >> |
| 80,01 Kg and over | AFTER REQUEST (can be free of charge on a case by case basis) | >> |
Table 2
| Total Weight*** per Order | Northern Suburbs (eg Marousi, Kifisia or Varkiza, Vouliagmeni, Glyfada, Perama etc) | Athens city centre, Piraeus, or nearby areas |
| 0 – 15 Kg | 20,00 € | 15,00 € |
| 15,01 – 50 Kg | 30,00 € | 25,00 € |
| 50,01 – 80 Kg | 35,00 € | 30,00 € |
| Από 80 Kg and over | + 0,50 €/Kg | + 0,50 €/Kg |
Table 3
| Total Weight*** per Order | Within Crete | Land Destinations | Island destinations | Inaccessible areas |
| 0 – 2 Kg | 2,50 € | 3,00 € | 3,00 € | 9,90 € |
| 2,01 – 5 Kg | 5,50 € | 6,60 € | 6,60 € | 14,90 € |
| 5,01 – 10 Kg | 10,00 € | 12,50 € | 12,50 € | 19,90 € |
| 10,01 Kg and over | + 1,00 €/Kg | + 1,30 €/Kg | + 1,30 €/Kg | + 1,30 €/Kg |
*** The charge for each shipment depends on the combination of size (volume) and weight. If the volumetric weight of the product is real (in the case of light and at the same time very bulky packages), then the charge is made based on the volumetric weight which is calculated by multiplying the tree dimensions of the package and dividing it by 5,000.
Volumetric weight = ((Length) X (Width) X (High) in cm / 5000
In each case the size is calculated as the largest, whether it is the actual weight or the volumetric.The prices in the tables are indicative and not accurate. Our goal is the best and fastest service. For any question or doubt you may have, do not hesitate to contact us. For your high charges, but also for your convenience, we recommend that you contact the company before completing the order finding the lowest possible shipping cost.
Delivery Time
The COMPANY for the best and most immediate service will make every effort to send you the products within 2-7 working days. Delivery time is indicative and not binding, as it depends on a variety of factors. For products that are not available at the time of order processing, The COMPANY will inform you if the product will be available again and for the shipping time. In this case the customer id bound by the decision to keep his order on hold until its execution or to cancel the unavailable product and be compensated by returning the value of the product.
Other cases of order delay are:
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The product has been delayed from being shipped by the supplier. The COMPANY, trying to achieve very competitive prices for its customers, cooperates with many suppliers (domestic and international). There are, therefore, cases when an order may be delayed at customs or in its transfer from the supplier to us, resulting that we do not have it in our warehouses when estimated.
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In periods of extreme weather conditions or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
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In case there is a problem in the order, either in relation to the product, or in relation to its payment and it is impossible to communicate (either by phone or via email) because e.g. the information you entered is not properly updated.
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The product you ordered has already been removed and is no longer available. There are some rare cases when some of the products, which we have exhibited on our website, can be removed suddenly and unannounced by their supplier. In this case the COMPANY will contact you to give you all the alternatives.
