Terms of Use
General information
The website (website) mastelko.gr (hereinafter collectively referred to as e-shop or website) is an electronic shop for the sale of goods and services via the website which is created and operated by the company A.KOLOMVAKI & Co LP, based in 288, 62 Martyron Avenue, Xiripotamos, Heraklion and is legally represented with Tax Identification Number 997531610, Tax Authority of Heraklion, e-mail address info@kolomvakis.gr, telephone help line: 2810262664, (hereinafter for brevity’s sake the COMPANY).
The following Terms and Conditions will be applied for the use of the COMPANY’s e-shop which is on the mastelko.gr website. Every user who logs in and transacts or uses the services of the e-shop ( hereinafter called “visitor”, “user” or/and “client” depending on just visiting the e-shop or placing an order and purchasing goods and services) is considered to consent and accept unconditionally the following terms which are stated herein without further exemption. If a user does not consent with these terms, then he should, with his own responsibility, refrain from visiting or using the website as well as from any transaction or use of the services of the e-shop.
Terms of Transaction and Privacy Policy
A necessary requirement for the commencement of our transaction is the disclosure on your behalf of some personal information. When you place an order, you will be asked your full name, shipping address, landline telephone number (or any other contact telephone number you wish) and your e-mail address. This way, you create your personal customer’s account in our e-shop, thus giving us the opportunity to offer you better customer service as well as better prices through extra discounts offered to our professional customers. This data, under no condition, is to be revealed, publicized or sold to third party, except if this is imposed by a Public Authority (court, etc).
Your personal data, at intervals, is deleted from our data base, right after the completion of your order and in this way reassuring a greater level of safety.
In general, the information given by the user of the website, is used by our company in order for the users to have direct contact with the shop, be given answers to questions asked and finally have their orders served and carried out. The information collected by our COMPANY through the e-shop is aimed at defining the customers’ requirements for more products and facilitating the transactions with the company. Mastelko.gr does not distribute to any other organization or partner that is not associated with, the e-mail addresses or any other information concerning its users and customers.
Limitation of Liability
The COMPANY, in the context of its transactions through the e-shop is not liable and is not held account of any financial compensation of potential harm or damage caused due to an order cancelation, non fulfillment of an order or any delay in its completion, for any reason. Does not guarantee the availability of the products displayed on the e-shop, but informs, based on the archives kept, about the availability, or lack of it, the customer and takes the responsibility to inform in due time about the lack of availability and thus has no further responsibility.
The COMPANY tries to insure products and services of high quality, although and in good faith, is not responsible and is not bound for any mistakes or errors in information, characteristics or photographs as well as the prices of the products displayed on the website and cannot insure that there will be no mistakes for any reason during the input or update of the characteristics of a product. We would appreciate it, should you encounter any mistakes or errors in the description of a product, before you go through with its order to contact the COMPANY by phone or/and e-mail.
On no account does the COMPANY have any civil or criminal liability for any damage ( incidental, special or consequential which including but not limiting, divisive or/and cumulative results in profit loss, data loss, loss of revenue, claims for financial compensation, etc) which a visitor of our website or any third party might suffer in connection with the function or not or/and the use of the website or/and inability to provide services or/and products or/and information offered by it or/and of potentially unauthorized interference by other parties to products or/and services or/and information available by it.
User responsibility
The visitor/user/ customer agrees to use the services, information and data of the e-shop as the law states and in accordance with the rules of good faith and business morals.
For the choice of a product and its suitability or lack of it for the purpose or application for which it was chosen, only the customer is held responsible.
The visitor/user/customer is obliged not to use the e-shop with the trade mark mastelko.gr to:
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Send, publish, e-mail or publicize in any other way any content which is illegal for any reason, cause illegal infringement and damage to the COMPANY or to any third party or infringe the confidentiality or the confidentiality of information of any person.
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Send, publish, e-mail or publicize in any other way any content which infringes any patent, trade mark, trade secret, intellectual property rights or any other third party property rights of any kind.
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Send, publish, e-mail or publicize in any other way any content which provokes an insult to the morals of users, social values, minors etc.
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Intentional or unintentional infringement of the current legislation or orders.
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Send, publish, e-mail or publicize in any other way any material which contains software viruses or any other kind of codes, archives or programs which have been designed in order to terminate, cause damage, destroy the equipment or the software function or computer material.
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Send, publish, e-mail or publicize in any other way any content for which the users do not have authorization according to the law or agreements in force (such as internal information, property and confidential information obtained or revealed as part of labor relations or covered by confidentiality agreements).
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Collect and store personal information regarding other users.
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Harass third parties in any way.
Intellectual Property Rights
All the content posted on the e-shop under the name mastelko.gr including the distinctive titles, images, trade marks, texts, photos, graphics, layout etc constitute intellectual property of the COMPANY or third party intellectual property for which the COMPANY has acquired license of use exclusively for its own needs and for the operation of the e-shop and are protected according to the provisions of the Greek legislation, the European legislation and the international conventions. Copying, transferring or creating a derived work based on this content or misleading the public concerning the real provider of the e-shop is strictly forbidden. The reproduction, republication, uploading, announcement, dissemination or transmission or any other use of the content in any way or trading medium or other purposes is only permitted after written consent of the COMPANY or any other copyright holder. The names, images, logos and distinguishing figures quoted and which describe the e-shop or the products or the services of the COMPANY or third party constitute assets of the COMPANY or the third party accordingly and are protected by the related laws of trade marks. Their use in the e-shop does not provide license or a right of use to third party in any case.
General Information
The COMPANY commits itself as for the accuracy, the truth and the inclusiveness of the information given in the e-shop, regarding the identity of the COMPANY as well as the provided, through the e-shop, transactions. The COMPANY, in good faith, is not held responsible and is not bound by any entries of electronic data made by mistake/slip and is entitled to their correction whenever noticed.
Modification of the Terms and Conditions
The COMPANY has the right to amend or review the terms and conditions of use of the e-shop whenever necessary and takes the responsibility to inform the customers of any change through the pages of the on-line store (in particular the specific page on which any change was made). The agreements through the online shop are drawn up in Greek.
Payment Terms
To facilitate and serve our customers we offer the following alternative ways of payment:
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Bank deposit to our bank account:
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BANK |
ACCOUNT |
IBAN |
EUROBANK |
0026.0134.03.0200800647 |
GR3202601340000030200800647 |
ALPHABANK |
661 00 2002 024490 |
GR5901406610661002002024490 |
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- When making the deposit, the customer should deposit the whole value of the product as well as any other amount of money may have agreed on. The customer should add in the justification of the deposit his full name and/or the number of the order. The deposit slip should be sent electronically to the email address ik@kolomvakis.gr. Within three (3) business days the deposit will appear and we will proceed to shipping the products (the agreed time of delivery starts counting from then on). The customer is the only responsible for registering and recording the bank account and the COMPANY does not bear any responsibility in case of mistake.
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By Credit or Debit Card:
Our e-shop supports both interest-bearing and non-interest bearing installments with MasterCard ή Visa
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The transaction system does NOT support the following credit cards:
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- Diners – American Express
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Credit cards issued by CitiBank
Debit or Pre-Paid cards do not support installments. The charge in this case is α one-off payment (one installment).
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By credit, debit or Pre-Paid card through PayPal: The payment by credit card is made using the safe PayPal payments, through which the validity of your credit card is verified anonymously and is charged for that particular transaction safely. If you do not have a PayPal account, you do not have to create one, just select “Pay with my credit or debit card” and continue the payment procedure with your card. Your bank notifies us automatically about the deposit of the particular amount of money under your name and we begin the procedure to send your order. Also, besides a credit card, you can use a debit card as well as a prepaid card.
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Pay on Delivery: The payoff of the order is made upon receiving the order at your site.
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For orders whose value is over 500€ the payoff is made, according to current legislation, through Credit/Debit/Prepaid Card or through a deposit to a bank account.
For areas outside Crete there is an extra charge which depends on where we send the order, its size and the way of shipping. In any case there will be a notice by the COMPANY to the customer about the extra charge prior to shipping the order.
(For products which are not available and an order needs to be placed, a deposit of 30% of the total cost of the products needs to be made to finalize the order).
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Payment at the store: With this option you can visit our store and choose on the spot the method of payment and collect your order.
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Orders and prices of products for sale
Your order is considered received by our COMPANY the moment you receive an information notice for it by e-mail or/and by calling on the number you registered when you placed the order. While processing every registered order the availability of the products you ordered is confirmed. Our COMPANY is obliged to inform you in due time in case the product is not available or there is a change in the disposal time and shipping of the order.
On the listed prices of the various products available on the e-shop, the legal V.A.T. is included.
In some products with zero price, the moment you place the order, our COMPANY will contact you and inform you about the availability and the exact cost of the product. For your better and faster service it would be better if you contacted our COMPANY before finalizing your order giving us all the necessary information. Our COMPANY will inform you about the price of the product so that you can complete the order.
The prices of the products listed on the website may change any time without further notice but under no circumstances will we charge you or ship you the product for which the order has been placed without first notifying you (either by phone or email) of the price change. The listed prices of the products are only valid for purchases from the e-shop.
The various offers for products listed on the website are valid only for orders placed on it even if the delivery of the product is made at the physical store of the company and until stocks become depleted. In case only a small or limited stock has been offered with a discount, the COMPANY has the right to handle the orders with the criterion to satisfy as many customers as possible and with a priority to those who placed their order first.
Cancellation of an order
You can cancel your order (fully or partially) by contacting the company by phone or/and e-mail. You have the choice of cancellation within 24 hours after it was approved and only if the shipping process has not begun. Cancellation of an order cannot be accepted for products for which there has been a special order for the customer.
Withdrawing-Returns of products
You have the right to return the products you purchased, with no charge and without having to explain the reason for which you wish to return the products within five (5) business days from the date you receive the goods. In this case you will only be charged with the direct cost of returning the products with a responsible transportation company for which you bear the expense as well as the whole procedure.
Returns will be accepted on condition that you contact the COMPANY the same day or the following business day.
ΤFor the products to be returned, they need to be in the same condition in which you received them, meaning without having unsealed or having opened the packaging, just as they were before the sale, in their full initial packaging as you received them from our store (or the transportation company). To accept the return, the original purchase document has to be presented (retail receipt, invoice) by the person who originally purchased the product and whose personal information is on the purchase document.
ΓTo avoid any discomfort, it is advisable to carefully check, when receiving the order, the condition of the products you receive and the intact packaging, so as to ascertain that there are no obvious defects (e.g. wrong product, damaged goods while transferring etc).
The products to be returned should be shipped to the following address: 228, Leoforos 62 Martyron, Heraklion
In case you return the products and depending on, firstly the way you chose to pay for your order and secondly the way its return will be made, the return of your money (should you not wish to credit it to your personal customer’s account and be used in a following order) will be complete within five (5) business days from the date we receive the products.
Ways and cost of shipping
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In person pick up from our store (with no additional charge)
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Delivery within the city of Heraklion (Free transport costs)
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Delivery to other areas and prefectures of Crete
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The delivery is made through a transportation company. The cost varies depending on the bulk and weight of the product. *
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Delivery with the Public Bus Service (KTEL) daily to all the routes and to all areas where there is α connection. *
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Our company makes frequent deliveries throughout Crete. In cases of certain bulk and weight, the delivery can be made by us, upon request,free of charge. Also, contacting us before completing the order even for small bulk or weight products is advisable for the same reasons.
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For delivery in Athens or nearby areas shipping is done with a transportation company (sidewalk delivery). The cost is calculated based on the bulk and weight of the products as well as the area of delivery.* An indicative picture of transport costs in Athens is shown in Table 2.
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For the rest of Greece, for your best and most immediate service, the shipment of the products is made after consulting our company before completing the order, to make it easier for you regarding the method of transport as well as whether there is free shipping or a minimum charge in the respective product depending on the product category and the shipping area.
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For small packages or parcels, it is possible to send via the ACS courier upon request (the cost of shipment is set below in Table 3 )**.
*In any case, it is recommended for products of volume and weight as well as for inaccessible areas to consult with our company by phone or email email before completing the order, for your best and most immediate service. Also in this way we can control the possibility of free shipping on the specific product, or a minimum charge depending on the product category and the shipping area.
Table 1 (areas of Crete)
Total Weight*** per Order |
Within cities or non-remote areas (within areas covered by KTEL buses) |
Remote areas (not covered by public bus service KTEL) |
0 – 10 Kg |
3,00 € |
ONLY BY AGREEMENT |
10,01 – 20 Kg |
5,00 € |
>> |
20,01 – 30 Kg |
7,00 € |
>> |
30,01 – 50 Kg |
10,00 € |
>> |
50,01 – 80 Kg |
20,00 € |
>> |
80,01 Kg and over |
AFTER REQUEST (can be free of charge on a case by case basis) |
>> |
Table 2
Total Weight*** per Order |
Northern Suburbs (π.χ. (eg Marousi, Kifisia or Varkiza, Vouliagmeni, Glyfada, Perama etc) |
Athens city centre, Piraeus, or nearby areas |
0 – 15 Kg |
20,00 € |
15,00 € |
15,01 – 50 Kg |
30,00 € |
25,00 € |
50,01 – 80 Kg |
35,00 € |
30,00 € |
From 80 Kg and over |
+ 0,50 €/Kg |
+ 0,50 €/Kg |
Table 3
Total Weight*** per Order |
Within Crete |
Land Destinations |
Island destinations |
Inaccessible areas |
0 – 2 Kg |
2,50 € |
3,00 € |
3,00 € |
9,90 € |
2,01 – 5 Kg |
5,50 € |
6,60 € |
6,60 € |
14,90 € |
5,01 – 10 Kg |
10,00 € |
12,50 € |
12,50 € |
19,90 € |
10,01 Kg and over |
+ 1,00 €/Kg |
+ 1,30 €/Kg |
+ 1,30 €/Kg |
+ 1,30 €/Kg |
***The charge for each shipment depends on the combination of size (volume) and weight. If the volumetric weight of the product is real (in the case of light and at the same time very bulky packages), then the charge is made based on the volumetric weight which is calculated by multiplying the tree dimensions of the package and dividing it by 5,000.
In each case the size is calculated as the largest, whether it is the actual weight or the volumetric.
The prices in the tables are indicative and not accurate. Our goal is the best and fastest service. For any question or doubt you may have, do not hesitate to contact us. For your high charges, but also for your convenience, we recommend that you contact the company before completing the order finding the lowest possible shipping cost.
Delivery Time
The COMPANY for the best and most immediate service will make every effort to send you the products within 2-7 working days. Delivery time is indicative and not binding, as it depends on a variety of factors. For products that are not available at the time of order processing, The COMPANY will inform you if the product will be available again and for the shipping time. In this case the customer id bound by the decision to keep his order on hold until its execution or to cancel the unavailable product and be compensated by returning the value of the product.
Other cases of order delay are:
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The product has been delayed from being shipped by the supplier. The COMPANY, trying to achieve very competitive prices for its customers, cooperates with many suppliers (domestic and international). There are, therefore, cases when an order may be delayed at customs or in its transfer from the supplier to us, resulting that we do not have it in our warehouses when estimated.
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In periods of extreme weather conditions or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
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In case there is a problem in the order, either in relation to the product, or in relation to its payment and it is impossible to communicate (either by phone or via email) because e.g. the information you entered is not properly updated.
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The product you ordered has already been removed and is no longer available. There are some rare cases when some of the products, which we have exhibited on our website, can be removed suddenly and unannounced by their supplier. In this case the COMPANY will contact you to give you all the alternatives.
