Terms of Trade and protection of personal data

 

What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means in combination with other information, such as your name, postal address, e-mail address and telephone number, or a unique device identification number.

 

Purpose of Privacy Policy.

The purpose of the Privacy Policy is to help you understand why we collect your personal data and how we use it. We hope you will all take the time to read it carefully.

This policy relates to all of you who buy and use our products or services through our sales points (stores), by telephone, applications or through our website.

 

Who we are 

The company Kolomvaki Afroditi and Co, LP – MASTELKO (hereinafter referred to as the ‘Company’) is headquartered in Heraklion, Crete. It concerns trade in hydraulic and mechanical equipment for hydraulic, heating and air-conditioning installations, solar/thermal and hot water recycling systems. We also specialize in water treatment and pool maintenance products.

The company offers experience, products and services that solve our customers’ problems in anything related to air conditioning, heating and plumbing of the household or their business premises, by means of an effective operating model.

The COMPANY created this website for the sole purpose of serving their customers. Our e-shop is simple to use and is designed to meet the specific needs of each user. In order to achieve your best service, it is important that you, our customer, or the user of our e-shop understands that you must provide us with specific information concerning the processing of your order and which is kept by us.
This personal Data protection Declaration and its attached Terms and Conditions of Use of this website describe the method of data collection from mastelko.gr website, the use of this data by us and the terms and conditions of use of this website. This Personal Data Protection Statement refers exclusively to your personal data, which you provide to us during your orders on the website.

 

Ways of collecting data 

When you visit one of our points of sale (e.g. shops, websites, social media), we ask you to provide us with some information about you.

The cases in which we ask you to provide us or collect this information are the following:
  • When you buy products in our stores, by phone or through the online store.
  • When you register to use our online services.
  • When you request to receive updates on marketing promotions, or when you request to follow one of our social media accounts.
  • When you enter one of our contents or when you complete one of our customer surveys.
  • When a request is submitted by filling in the corresponding form.
  • Create an account/profile in our online store to take advantage of the extra discounts we make to our loyal (and professional) customers.
This information may include:
  • Personal information such as full name, address, landline number (or any other contact telephone number you wish), email address and other contact information. This data is a necessary condition for the start of the conciliation between us and is collected during the purchase of a product from our stores or with your first registration in our online services, e.g. when doing a market research, commenting on social media pages (Facebook, Google+, YouTube), (Facebook, Google+, YouTube) participating in a contest, etc.
  • Account information such as username and other identifiers or credentials used to access our services on the Internet.
  • Device information.
  • IP address Cookies data.
  • Location.

 

Your own security

When you make a purchase from us or use the services we offer, you trust us with your data. That is why we have you as a priority, we listen and take into account your opinion and wishes, so that we can understand your expectations and ensure that they are reflected in our business decisions. We are committed to maintaining your trust.

Our Company Privacy Policy provides detailed information on when and why we collect your personal data, how we use and process it, how long we retain it and finally, under what conditions we can share it with others.

This data will in no way be disclosed, made public or sold to third parties, unless this is imposed by a Public Authority (court, etc.).

Your sensitive data is periodically deleted from our database, immediately after the completion of your order, thus ensuring an even greater level of security.

In general, the information provided by the users of the website, is used by our COMPANY, in order for its users to have direct and effective communication with the store, to be provided with answers to specific questions they ask and finally to be served and their orders executed. The information collected by our COMPANY through the online store is intended to determine the requirements of customers for more products and to facilitate transactions with the company. Mastelko.gr does not distribute to any other organization or partner that is not connected to it the email addresses, or any other information concerning its users and customers.

 

How we process your personal data

We process your personal data when we are about to make a contract with you or for specific purposes, including:

  • processing orders and payments for products and services you have purchased or for refund of money.
  • promotional actions concerning our products and services or services offered by our partners that we believe may be of interest to you, in case we have received your consent to contact you.

We may use and process your personal data if you have given us your consent to the following:

  • information when a product is available again
  • to contact you by e-mail or written message about our products and services, competitions, promotional actions offers or special events.

 

Legal interest

We may use and process your personal data, where necessary in accordance with our legitimate interests as a business, for the following purposes:

  • to provide support to our customers, to respond and to contact you regarding your requests
  • to communicate with you about your orders, purchases or accounts
  • to retain the right to contact you regarding overdue debts either directly or through third parties
  • for the protection, detection and prevention of fraud and other criminal acts, claims and other obligations
  • to respond in questions, complaints, requests and comments
  • to provide you with material that interests you and to navigate our sites
  • be informed about promotions (on which we rely on your consent), e.g. tailor communications or send targeted messages through social media and third-party platforms
  • to conduct some data analysis, including consumer research, trend analysis and financial analysis
  • to help us understand more about you as a customer, about the products and the services you consume, for the way you consume and shop them, so that we can better serve you/li>
  • operate, evaluate and improve our operations, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving products, promotions, promotions and electronics services and other technologies
  • to comply with your requests regarding the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this file in the removal lists so that we can comply with your request)
  • to use or disclose your personal data (for example in relation to public authority research), where we have a legal right or duty
  • for network and information security, in order to take measures to protect your information from loss, damage, theft or unauthorized access.

 

Your own “benefit”

We will use your personal information for your own “benefit”, such as the possibility that we may need to contact you if there is a potential risk to your safety from a product you purchased or to withdraw.

We use automated information for purposes such as:

  • personalizing the experience of our visitors to our services through the internet.
  • providing material (including advertising) tailored to your interest and the way you browse our services online.
  • the proper management of our business.
  • We use this information to help diagnose technical issues and problems related to our services, to manage online services, to locate users of our services online, to target advertising and to collect demographic information about you. We use automated information to set usage patterns and how we can tailor our services to better meet your needs.
  • We may use the information we obtain about you in other ways, of which we inform you at the time your data is collected, so that we can tailor our services to better meet your needs.

 

Other organizations and individuals

We may in some cases transfer your personal data to other organizations. For example:

  • If we are asked for example by a public or regulatory authority such as the police or the Ministry of Labor, then we are obliged under the codes of conduct to transfer your personal data.
  • We may share information with anti-fraud prevention organizations to prevent such actions (e.g. Cybercrime Prosecution)
  • By responding to requests from individuals (or their agents) seeking to protect their legal rights or the rights of others.

 

International transfers of your personal data

From time to time we may transfer your personal data to suppliers or service providers established outside the European Economic Area (EEA). Your personal data will continue to be subject to appropriate safeguards provided by law. If we pass information to our representatives or advisors outside the EEA, we will ensure that it is protected in the same way as they are within the EEA.

 

How we use your information to make automated decisions

Sometimes we use systems to make automated decisions based on personal information we have (or are permitted to collect from others) about you or your business. This helps us to ensure that our decisions are fast, fair, effective and correct, based on what we know.

 

Marketing

When you register with our clientele, we use the information you provide to us for a variety of reasons:

  • to inform you of our latest products, services or offers
  • to contact you if we need to receive or to provide you with additional information
  • to check every now and then that you are satisfied with our products and services.

We may use your personal data to send you marketing messages, if we have your consent or a specific reason e.g. to notify you of a recall of a product you have purchased. So if you have agreed to this, it can be done through a post, via email, text messages, social media. We can also promote products or services with notifications and ads through applications. This is when we have a business or commercial reason to use your information even though we will always give you the opportunity to oppose marketing. We may ask you to confirm or update your personal information if you purchase new products or services in the future. We will also ask you to do this if there are changes in the law, regulation or structure of our business. We collect statistics on email opening and clicks using industrial technologies to help us monitor and improve our online newsletters. You can unsubscribe from general mailing at any time by clicking the unsubscribe link at the bottom of any of our emails.

Please note that if you opt out of receiving marketing messages from us, we may continue to contact you regarding transactions, your account, customer surveys and contests that you may have expressed interest in.

 

Your Rights

According to the law for the protection of individuals against the processing of personal data and for the free movement of data you have the right to exercise the following rights:

Access and Information

You have the right to obtain information about which data we have collected, for what purpose we have collected it and for how long we will keep it.

Correction

You have the right to ask us to correct any inaccurate information about you or even to complete additional information about you.

Restriction and anti-processing

You have the right to ask us to restrict or exclude the processing of your personal data if you question the accuracy of the information we hold about you, if you realize that we are processing your data illegally or if you no longer wish to receive promotional messages for our products and services.

Information transfer

You have the right to request that we transfer your personal information to another organization for you.

Delete

Finally, you have the right to ask us in writing to delete your personal data, when it is no longer necessary in relation to the purpose for which it was collected, if you want to withdraw your consent to process it and if your data is processed illegally violating the Privacy Policy.

 

How long do we keep your personal data?

We will preserve your personal data for as long as you are our customer. After you stop being a customer, we may retain your data for up to ten years, after your last purchase when we used your personal data. However, we can keep your data for more than ten years if we cannot delete it for legal, tax or technical reasons. We can also keep them to inform you of any product recalls. In that case, we will ensure that your confidentiality is protected and used only for those purposes. Furthermore, we do not keep personal information in an identifiable form for longer than necessary. Finally, we will keep your data for as long as we have active agreement on the reasons given.
 

Links to other websites

Our websites may contain links to other websites run by other organizations that we do not control. In case you are taken through our website to a third party website, we encourage you to read their confidentiality statements.

 

Social media

We use social media such as Facebook, Google, YouTube, Instragram. This way data can be retrieved. If you’re logged in to one of these, the network may associate your site visit with the user account. If you are a user of a social network and you do not want the data recovered from your visit to our sites to be combined, you must first log out of your social network before logging in to them.

 

Contact us

If you wish to exercise these rights. If you have any questions or would like to make a complaint about this policy, the way we handle your personal information, please contact us:

– By sending an e-mail to: info@kolomvakis.gr

– By letter to the address: 288, 62 Martyron Avenue , Heraklion, Crete. Postcode: 73104

– In person at our physical store.

Make sure you have all the necessary documents attached to your application. Your request will be processed within 30 days from the date of receipt of the request, however, this may be extended up to two months when a request is complex or numerous.

Note: We inform you that the request is free of charge. However, a “reasonable fee” may apply when a request is manifestly unfounded or excessive, especially if it is repeated.

 

Reference to the Data Protection Authority

You have the right to complain to the Information Commissioner’s Office (ICO), if you are concerned about how we have processed your personal data, please visit the ICO website for more details at: //ico.org.uk/

 

Changes in policy

It is possible to review this policy by publishing an updated version on our website or by contacting you by e-mail. This policy has been revised on 25/01/2022.